General policy
Subscription charges are generally non-refundable once a billing period begins. Canceling prevents the next renewal but does not automatically refund the current monthly or annual term.
Duplicate or incorrect charges
If you believe you were charged twice, billed after a timely cancellation, or charged an amount different from the plan you selected, contact billing@marqueezy.com within seven days of the charge. Include the workspace name and charge date, but never email full payment-card details.
Service problems
If a verified Marqueezy outage materially prevents use for an extended period, we may provide a credit, extension, or refund when appropriate. Problems caused by third-party providers, local connectivity, unsupported configurations, or features identified as preview do not automatically qualify.
Statutory rights
Nothing in this policy limits non-waivable rights under applicable law. Where the law requires a different remedy or cooling-off period, that requirement controls.
How requests are handled
We may ask for information needed to verify the account and charge. Approved refunds are returned to the original payment method through Stripe; processing time depends on the bank and payment network.